Welcome to Calm Minds Coaching Ltd. These Terms & Conditions outline how we provide our services so that everything is clear and fair for both students and parents. By booking a session, you agree to these terms.

1. Services Provided

Calm Minds Coaching Ltd offers online coaching for students aged 11–18.

Our focus is on study skills, time management, confidence building and stress/anxiety management.

We do not reteach subject content or provide therapy, counselling or medical advice.

2. Session Format & Length

Standard sessions last 60 minutes and are delivered online (via Zoom).

Packages and parent sessions are explained clearly at the time of booking.

It is the parent/guardian’s responsibility to ensure the student has access to suitable technology and internet connection.

3. Payments

Payment is required in advance for all sessions and packages.

Accepted payment method: Bank Transfer (details provided at booking).

Sessions cannot be confirmed until payment is received in full.

4. Cancellations & Refunds

Please give at least 24 hours’ notice to cancel or reschedule a session.

Sessions cancelled with less than 24 hours’ notice will be charged in full.

Refunds are not given for completed sessions.

Unused package sessions may be rescheduled within 3 months of purchase.

5. Safeguarding & Consent

Calm Minds Coaching Ltd follows a safeguarding policy and all coaches are Enhanced DBS-certified.

Students under 18 must have parental/guardian consent before sessions begin.

A responsible adult must be aware of and approve all bookings.

6. Confidentiality

Sessions are private and all information shared will be treated with respect and discretion.

However, if a safeguarding concern arises (e.g. if a student may be at risk of harm), we are legally required to share relevant information with the appropriate authorities.

7. Results Disclaimer

Coaching is designed to improve confidence, organisation and learning strategies.

While our aim is to support academic progress, we cannot guarantee specific grades, test scores or outcomes.

8. Liability

Calm Minds Coaching Ltd is not liable for technical issues outside our control (e.g. internet disruptions, device malfunctions).

Coaching is not a substitute for therapy, counselling or medical treatment.

9. Contact

If you have any questions about these Terms, please get in touch via the Contact Us page on this website.