Welcome to Calm Minds Coaching Ltd. These Terms & Conditions outline how we provide our services, so that everything is clear and fair for both students and parents. By booking a session, you agree to these terms.

1. Services Provided

Calm Minds Coaching Ltd offers online coaching for students aged 11–18.

Our focus is on study skills, time management, confidence building and stress/anxiety management.

We do not reteach subject content or provide therapy/medical advice.

2. Session Format & Length

Standard sessions last 60 minutes and take place online (Zoom).

Packages and parent sessions will be explained at the time of booking.

3. Payments

Payment is due in advance for all sessions or packages.

Accepted payment methods: Bank Transfer.

Sessions cannot be confirmed until payment is received.

4. Cancellations & Refunds

Please give at least 24 hours’ notice to cancel or reschedule a session.

Sessions cancelled with less than 24 hours’ notice will be charged in full.

Refunds are not given for completed sessions, but unused package sessions may be rescheduled.

5. Safeguarding & Consent

Calm Minds Coaching Ltd follows a safeguarding policy and all employees are Enhanced DBS certified.

Students under 18 must have parental/guardian consent before sessions begin.

A responsible adult should be aware of and approve all bookings.

6. Confidentiality

Sessions are private, and information shared will be treated with respect.

However, safeguarding concerns (e.g. if a student may be at risk of harm) must be reported to the appropriate authorities.

7. Results Disclaimer

Coaching is designed to improve confidence, organisation and learning strategies.

While we aim to support academic success, specific exam results cannot be guaranteed.

8. Liability

Calm Minds Coaching Ltd is not responsible for technical issues (e.g. internet disruptions) outside of our control.

Coaching is not a replacement for therapy, counselling, or medical treatment.

9. Contact

If you have any questions about these Terms, please get in touch via the Contact Us page on this website.